GovernIQ Terms of Use

1. Agreement to these terms

These terms govern your use of GovernIQ, a governance, risk and compliance platform provided by Deis Technologies (Pty) Ltd ("Deis Technologies", "we", "us" or "our").

GovernIQ is made available to an organisation that has subscribed to it (the "customer"). You use GovernIQ as an authorised user of that customer. By signing in and accepting these terms, you agree to them on your own behalf and confirm that you are authorised to use GovernIQ for the customer.

If you do not agree to these terms, do not use GovernIQ. These terms apply together with any signed agreement between Deis Technologies and the customer; where the two conflict, the signed agreement prevails.

2. Decision-support only

GovernIQ is a decision-support tool. It helps the customer organise, record and manage its own compliance, risk and governance work. It does not determine the customer's legal obligations and does not make decisions for the customer.

The customer is the responsible party and, where applicable, the accountable institution under the laws that apply to it (including the Financial Intelligence Centre Act 38 of 2001 and the Protection of Personal Information Act 4 of 2013). The customer, through its authorised staff, makes every determination, rating, approval, filing and other decision recorded in GovernIQ, and remains responsible for them.

3. Regulatory content

Regulatory content in GovernIQ, such as obligations, deadlines, thresholds and summaries of legislation, directives and guidance, is shown with its source and the date it was last verified (its as-at date).

Legislation and regulatory instruments change. You must verify regulatory content against the instrument itself before relying on it. Deis Technologies does not warrant that regulatory content is complete, current or correct for the customer's circumstances.

4. AI-assisted features

Some features use artificial intelligence to produce drafts, suggestions, summaries or classifications. These outputs are drafts for human review, not final work product or advice.

An authorised person must review, correct where necessary, and approve any AI-produced output before it is relied on, adopted or submitted. AI outputs can be inaccurate or incomplete.

5. No legal or financial advice

Deis Technologies is not a law firm and is not a licensed financial services provider. Nothing in GovernIQ is legal, compliance, tax or financial advice, or an intermediary service as defined in the Financial Advisory and Intermediary Services Act 37 of 2002.

You should obtain appropriate professional advice before making decisions that depend on legal, regulatory or financial interpretation.

6. Acceptable use

You may use GovernIQ only for the customer's legitimate business purposes and only through the access you have been given. You must not:

• share your sign-in credentials, second factor or session with anyone else;
• attempt to access data belonging to another customer, or data you are not authorised to see;
• reverse-engineer, decompile or attempt to circumvent security, rate limits or access controls;
• upload malware, unlawful content, or personal information the customer is not entitled to process;
• use GovernIQ to process fraudulent documents or for any unlawful purpose.

7. Customer data and personal information

The customer owns the data it and its users submit to GovernIQ and is the responsible party for personal information it processes using the platform. Deis Technologies processes that information as an operator on the customer's behalf, solely to provide the service, as described in our privacy policy.

Customers remain responsible for the lawfulness of the information they capture and for maintaining the security of their users' credentials.

8. Intellectual property

All intellectual property in GovernIQ, including its software, content templates, models and documentation, remains the property of Deis Technologies or its licensors. You receive only the right to use GovernIQ as these terms and the customer's subscription allow.

9. Availability

We use reasonable efforts to keep GovernIQ available but do not guarantee uninterrupted service. Interruptions may arise from maintenance, provider outages, telecommunications failures, load-shedding, cyber events or causes outside our control.

10. Limitation of liability

GovernIQ is provided on an as-is and as-available basis. To the maximum extent permitted by South African law, Deis Technologies is not liable for indirect, incidental, special, consequential or punitive damages, including loss of profits, data, goodwill or business interruption, or for decisions, actions or outcomes based on the platform's content or outputs.

Deis Technologies' total liability for all claims arising from GovernIQ is limited to the fees the customer paid to Deis Technologies for GovernIQ in the twelve months preceding the event giving rise to the claim.

These limitations apply whether the claim is based in contract, delict, negligence or any other legal theory.

11. Suspension and termination

Access may be suspended or ended by the customer at any time, or by Deis Technologies for breach of these terms, suspected fraud or unlawful activity, or as the customer's agreement allows. Provisions that by their nature should survive termination continue to apply.

12. Changes to these terms

We may update these terms. Each update carries a new version number and effective date, and you will be asked to accept the updated terms the next time you sign in before you continue using GovernIQ.

13. Governing law

These terms are governed by the laws of the Republic of South Africa, and the South African courts have jurisdiction over any dispute arising from them. Before starting formal proceedings, you agree first to try to resolve the dispute informally by contacting us.

14. Contact

• Deis Technologies (Pty) Ltd, registration number 2022/595177/07.
• Support: [email protected].