User Data Deletion

Your right to deletion

Under the Protection of Personal Information Act 4 of 2013 (POPIA) you may ask for personal information about you to be deleted, subject to legal retention requirements.

GovernIQ is used by organisations (customers) to manage their own compliance work. The customer is the responsible party for the information it captures, such as client, beneficial-ownership, screening and employee records. If your information was captured by a customer, your request is best made to that customer. You may also send it to us, and we will assist the customer or refer your request to it.

How to request deletion

• Send an email to [email protected] with the subject line "Data Deletion Request".
• Include your full name, the email address linked to your GovernIQ account (if you have one), the organisation that holds your information, and a description of the information you want deleted.
• We may need to verify your identity before we act on your request, and we will contact you if we do.
• We will tell you the outcome of your request.

What may be deleted

• Your user account profile and personal information.
• Information you provided to us.

What we may need to retain

• Records the customer or Deis Technologies must keep by law, such as record-keeping required by the Financial Intelligence Centre Act 38 of 2001.
• Audit logs required for security or regulatory obligations.
• Information needed for ongoing legal proceedings.
• Where retention is legally required, the information is deleted once the retention period ends.

Contact us

You may also lodge a complaint with the Information Regulator (South Africa) at [email protected].

Information Officer:

Yasvanth Singh (Managing Director)

Email:

[email protected]

Security:

[email protected]

Phone:

+27 78 872 6405