Disclaimer

1. Service availability

1.1 Deis Technologies will use reasonable efforts to keep GovernIQ operational and accessible. However, we do not guarantee continuous or uninterrupted access.

1.2 Service interruptions may result from the events listed below. Deis Technologies is not responsible for unavailability, downtime or delays caused by them.

• planned or emergency maintenance, upgrades or enhancements;
• failures or delays of telecommunications, internet service providers, hosting providers or third-party systems;
• load-shedding, power failures or other disruptions in essential utilities;
• denial-of-service attacks, malware or other malicious cyber activity;
• technical issues or failures in your own systems, networks or hardware.

2. Decision-support only

2.1 GovernIQ helps the customer organise, record and manage its own compliance, risk and governance work. It does not determine the customer's legal obligations and does not make decisions for the customer.

2.2 Regulatory content, such as obligations, deadlines and summaries of legislation and guidance, is shown with its source and as-at date. Verify it against the instrument itself before relying on it.

2.3 Some features use artificial intelligence to produce drafts, suggestions, summaries or classifications. These outputs are drafts for human review. An authorised person must review and approve them before they are relied on, adopted or submitted.

2.4 Screening, verification and monitoring results are information tools and can be incomplete or inaccurate. You are responsible for verifying results and for using them lawfully.

3. Security

3.1 Deis Technologies implements reasonable administrative, technical and physical safeguards to protect data processed through GovernIQ.

3.2 No system is entirely secure. We cannot guarantee absolute security against all threats, including unauthorised access, data breaches or cyber attacks.

3.3 You are responsible for keeping your sign-in credentials and second factor confidential and for the systems you use to reach GovernIQ.

3.4 Notify Deis Technologies immediately at [email protected] if you suspect unauthorised access or a security incident.

4. No professional advice

4.1 GovernIQ is a technology solution. Its outputs are not legal, financial, compliance, tax or other professional advice, and Deis Technologies is not a law firm or a licensed financial services provider.

4.2 Reports and analysis are information tools only. Obtain appropriate professional advice before making decisions that depend on them.

5. Third-party services

5.1 GovernIQ relies on third-party infrastructure, including Microsoft Azure for hosting.

5.2 Deis Technologies is not responsible for the availability, accuracy or performance of third-party services. Links to external websites are provided for convenience only.

6. Limitation of liability

6.1 To the maximum extent permitted by South African law, Deis Technologies, its directors, employees and agents are not liable for direct, indirect, incidental, special, consequential or punitive damages arising from your use of GovernIQ, including loss of profits, revenue, data, goodwill or business interruption.

6.2 Deis Technologies' total liability for all claims arising from GovernIQ is limited to the fees the customer paid to Deis Technologies for GovernIQ in the twelve months preceding the event giving rise to the claim.

7. Amendments

Deis Technologies may change this Disclaimer. The date at the top of the page shows when it last changed. Continued use of GovernIQ after a change means you accept the updated Disclaimer.

Governing law

This Disclaimer is governed by the laws of the Republic of South Africa. Any dispute arising from it is subject to the jurisdiction of the South African courts.

Company details

Company:

Deis Technologies (Pty) Ltd

Registration number:

2022/595177/07

Address:

24 Sand Olive Close, Sagewood, 1685, South Africa

Support:

[email protected]

Phone:

+27 78 872 6405